Effective Date: 01/06/2021

1. General Policy

At ENSUF, we strive to provide our customers with the best digital products and services. Due to the nature of digital goods, all sales are generally considered final. However, we understand that exceptional circumstances may arise, and we have outlined our policies below.

2. Non-Refundable Items

The following items are non-refundable and non-exchangeable:

• Digital products such as CD Keys, Gift Cards, Time Cards, Game Points, Pre-paid Cards, Trial/Beta/Item Codes, Game Keys, and Direct Top-Up are once delivered.
  
  

• Products delivered to incorrect user accounts or platforms due to customer error.
  
  

3. Refund Eligibility

Refunds may be considered under the following conditions:

• The digital product is deemed faulty or damaged, and a refund request is submitted within 1 month of purchase.
  
  

• Pre-order items may be eligible for a refund at our sole discretion.
  
  

• If we are unable to deliver the purchased product within the promised timeframe, a full refund will be issued.
  
  

4. Refund Process

To request a refund, please contact our customer support team with the following information:

• Order number
  
  

• Detailed description of the issue
  
  

• Any relevant screenshots or evidence
  
  

Our team will review your request and respond within 24 hours. Approved refunds will be processed using the original payment method or as store credit, at our discretion.

5. Service Charges

In cases where a refund is approved due to customer error (e.g., incorrect product selection, wrong region), a service charge of 5% may be deducted from the refund amount.

6. Contact Information

For any questions or concerns regarding our refund and return/exchange policy, please contact us at:

Email: [email protected]
Phone: +8801838239551
Address: South Banasree, Dhaka 1219, Bangladesh

Key Takeaway: ENSUF's refund and return/exchange policy is designed to address exceptional circumstances while maintaining the integrity of our digital products and services. Customers are encouraged to review product details carefully before purchase and to contact our support team promptly if issues arise.